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How The Smilist Scales RCM
Across 115+ Offices with AI
A dental support organization serving a million patients a year partners with Ventus AI to automate the messy middle of revenue cycle management.
The Ventus AI and Smilist teams at The Smilist office
From Zero to 115+ Offices — and the Scaling Problem That Came With It
When Philip Toh and his co-founder Rob started The Smilist, they saw a gap in the New York Metro area for a patient-focused, technology-first dental support organization. That vision took them from 0 to 115+ locations — but rapid growth surfaced a new challenge.
The Challenge
As Smilist scaled, their billing team was drowning in repetitive portal work. Staff across 115+ offices spent hours every day manually logging into payer portals to check claim statuses, track denials, and follow up on outstanding balances.
The core tension:
“How do you grow at scale without sacrificing all the things you're accustomed to? It's very different — an office of one location versus 115 locations.”
— Philip Toh
The Insight
Philip's philosophy: technology should let the team “work at the top of their license.” When billing staff spend hours on repetitive portal navigation, they're not doing the work that requires human judgment — exception handling, complex claim resolution, patient care.
What Smilist needed:
- Autonomous claim statusing across every payer
- Zero API integrations or IT burden
- A partner that moves as fast as they do
The Solution: Ventus AI Teammates
Smilist deployed Ventus AI agents that log directly into existing payer portals — just like a human would — to automate claim statusing, denial detection, and follow-up. No API integrations. No IT projects. No workflow disruptions.
Before & After Ventus
Ventus stands out from the noise in the AI and automation market. Their approach allows them to ramp up quickly in the messy middle of RCM, helping us pull timely statuses on open claims so we can act faster.
“The team moves fast and consistently delivers real results.”
SOC 2 Type II
HIPAA CompliantHear It Directly from Philip
Ventus CEO Peter Qian visits The Smilist's Great Neck office to discuss how they went from 0 to 115+ locations — and how AI fits into their growth story.
Peter Qian (Ventus AI CEO) and Philip Toh (Smilist Co-founder & President) at Great Neck, Long Island.
Read the full storyWhat DSOs Can Learn from Smilist
Principles from a DSO that scaled to 115+ locations without losing the human touch.
Technology-First DNA
Smilist didn't bolt on technology after scaling — it was core from day one. DSOs planning for growth should think the same way about AI.
Top of License
If billing staff spend hours pulling claim statuses, that's work an AI Teammate should handle. Free people for the work that requires human judgment.
AI Enhances Humans
With a million patients a year, Smilist uses Ventus to handle operational volume so the patient experience stays personal.
Execution Beats Everything
As Philip says — everyone talks about patient service. The hard part is doing it consistently, across every location, every day.
Ready to Scale Like
The Smilist?
See how Ventus AI can automate the messy middle of your revenue cycle — so your team can work at the top of their license.
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