Capacity LLC Scales Smarter with Ventus AI Freight Automation

Smarter Processes, Stronger Service

Capacity LLC, one of the most established names in logistics, faced a familiar challenge: how to scale operations while reducing errors and improving customer service. Manual routing, appointment scheduling, and hazmat data review slowed execution and introduced costly risk. That’s why Capacity partnered with Ventus AI to bring automation into its most complex back-office workflows.

The Challenge

In freight operations, shipment creation — also called routing or load building — is a high-stakes process. Every misrouted shipment, delayed appointment, or overlooked hazmat detail creates downstream costs and erodes customer trust.

Capacity’s operators faced especially complex workflows that consumed time and created service risks:

• Consolidating multiple purchase orders into single shipments

• Applying early/late ship-date rules with narrow delivery windows

• Reconciling mismatched data across spreadsheets and portal records

• Scheduling appointments in multiple third-party freight portals

• Reviewing and interpreting hazmat data sheets for compliance

These steps forced manual rework, slowing execution and increasing the risk of errors.

The Solution: AI-Powered Freight Automation

Ventus AI deployed a shipment creation and routing automation agent tailored to Capacity’s workflows. The agent:

• Parsed spreadsheets and validated order details

• Consolidated shipments automatically according to routing rules

• Applied custom early/late ship windows

• Created shipments directly in E2Open, Uber Freight, and MercuryGate

• Scheduled appointments across third-party portals

• Parsed hazmat sheets, flagging critical requirements instantly

• Returned clear exception messages (e.g., missing POs, mismatched data)

The Results

Ventus AI’s automation delivered measurable impact within weeks:

✅ Shipment creation time cut from ~5 minutes per load to real time

✅ Routing errors reduced, lowering costly service failures

✅ Hazmat documentation processed instantly for compliance

✅ Appointments scheduled automatically with zero operator input

✅ Operators freed to focus on exceptions and higher-value customer service

What Capacity Achieved

By introducing Ventus AI, Capacity reduced costs, eliminated repetitive tasks, and strengthened customer trust.

Jeff Kaiden, CEO of Capacity LLC, emphasized the transformation:

“Ventus AI gives our team superpowers. It’s helping us automate complex tasks like setting appointments across third-party portals and parsing and understanding hazmat data sheets — freeing up our people to focus on higher-value work and provide better services for our customers.”

Why It Matters for Logistics

Capacity’s adoption shows how leading logistics providers are rethinking back-office operations with AI:

• Smarter automation — not just faster, but more accurate and compliant

• Scalable AI agents — enterprise-ready tools that work across multiple freight systems

• Customer-first logistics — freeing operators to focus on service, not data entry

This is more than a case study. It’s proof that AI in freight operations can handle complex workflows at scale, from shipment creation to hazmat compliance.

Ready to Scale Smarter?

Leading logistics companies — from rising innovators like Hyperlux Logistics to established leaders like Capacity LLC — use Ventus AI to automate freight processes, improve service, and scale operations.

👉 Book a Demo to see how Ventus AI can reduce costs, eliminate errors, and accelerate your freight workflows.